Payments & Refunds

Fees charged in the app (one-off listing pass, dealer plans, extra listing credits, premium featured boosts) are for Platform visibility and listing tools only. They are not a deposit on a car and do not transfer to the seller of a vehicle.

Payments are collected in Zambian Kwacha via Lenco (BroadPay) using mobile money. The processor’s terms also apply. Failed or reversed MoMo payments will not activate a plan.

A pass, plan, credit, or boost is activated when our systems receive a successful payment confirmation. Listing duration (for example 30 days for a one-off pass) starts from activation, not from when you first draft a listing.

Platform fees are generally non-refundable once the paid service has been activated, including if you: • Change your mind after publishing or boosting a listing. • Sell the vehicle before the pass or boost expires. • Breach these Terms and we remove the listing. We will refund or re-credit a fee where: the payment succeeded but the service failed to activate due to our error; you were charged twice for the same order; or Zambian law requires a refund. Request refunds at support@easyidea.space within 7 days of the charge, with the payment reference. Vehicle purchase money never flows through AutoHub ZM; we cannot refund car prices paid to another user.

Prices are displayed as shown in the app. You are responsible for any tax obligations that apply to your own vehicle sales.